Singapore, Malaysia and Thailand eSIM

What’s Included?

• 15 – 30GB (Unlimited data at 128kbps)
• No daily limit
• 4G/LTE speed
• 30 days service from activation
• For use in Singapore, Malaysia & Thailand
• Hotspot/Tethering enabled
• How do eSIMs work? Check our eSIM setup guide
  • Purchase your eSIM plan, QR code will be sent instantly via email
  • Scan the QR code to add the eSIM to your eSIM compatible phone
  • Turn on data roaming to use the eSIM
• eSIM must connect to supported network and be used within 180 days of purchase

Things to know

• The eSIM’s provider is 3HK
• Plan starts when eSIM QR code is scanned
• No ID registration needed
• No calls or texts included (data-only eSIM)
• Network Operator list included below
• Compatible with unlocked eSIM-enabled phones (with EID numbers)
  • Incompatible with Google Pixel
• Check data usage through your phone settings

Troubleshooting Guide

eSIM not working? Don’t stress! Follow this guide to get you up and running.

1. Disable VPN and any secondary SIM/eSIM lines (for dual SIM phones)
2. Connect to Wi-Fi and disable airplane mode before scanning the eSIM
3. Confirm mobile data is sourced from our eSIM (i.e. the correct eSIM profile is selected)
4. Turn data roaming on (Android: select all network)
5. Wait up to 10 minutes for activation to occur
6. APN: mobile.three.com.hk | Username: [blank]  Password: [blank] (Android: select manually)
7. Turn off automatic network selection and manually choose from the list below.
8. Restart your phone and/or turn on and off airplane mode
9. Still not working? Chat with us live, we’re here to help!

We are not affiliated with the network provider. Data allowance may change without notice; check our website for updates.

Network Operator(s) List

• Singapore [Starhub]
• Malaysia [U-Mobile / Celcom]
• Thailand [AIS]

List of eSIM Supported Handsets (not exhaustive)