Global eSIM | 3HK

What’s Included?

• 13GB (8GB any data, 5GB social data)*
  • Social media includes: Facebook, Instagram, WhatsApp, LINE & WeChat**
• No daily limit
• 4G/LTE speed
• 365 days service from activation
• For use in 70+ destinations
• Hotspot/Tethering enabled (not guaranteed)
• How do eSIMs work? Check our eSIM setup guide
  • Purchase your eSIM plan, QR code will be sent instantly via email
  • Scan the QR code to add the eSIM to your eSIM compatible phone
  • Turn on data roaming to use the eSIM
• eSIM must connect to supported network and be used within 180 days of purchase

Things to know

• The eSIM’s provider is 3HK
• Plan starts when eSIM QR code is scanned
• No ID registration needed (registration is required in HK & Taiwan)
• No calls or texts included (data-only eSIM)
• Compatible with unlocked eSIM-enabled phones (with EID numbers)
  • Incompatible with Google Pixel
• Check data usage through your phone settings
• List of countries where data is included:
  • Asia: Cambodia, Mainland China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
  • Central Asia: Kyrgyzstan, Uzbekistan
  • Africa: DR Congo, Nigeria, South Africa
  • Americas: Brazil, Canada, Mexico, USA (Includes Hawaii, USA Virgin Island)
  • Europe: Albania, Armenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy (Includes Sardinia, San Marino, Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal (Includes Azores, Maderia), Romania, Russia, Serbia, Slovakia, Spain, Sweden (Includes Gotland), Switzerland, UK
  • Middle East: Israel, Kuwait, Turkey (Includes North Cyprus), UAE
  • Oceania: Australia, Guam (Saipan and Tinian Island), New Zealand

**Social Media Data Usage Terms

Social media data is available for use with the following mobile apps:

• Using Facebook (including Facebook Messenger, Mobile Web, and facebook.com)
• Instagram
• WhatsApp
• LINE
• WeChat

Exclusions:

• Designated app downloads and updates
• In-app location-based and check-in features
• Playing videos via WeChat Moment
• Using WeChat wallet
• Accessing or downloading content from or redirecting to other websites or applications within the designated apps
• Any extra mobile data required by pop-up messages

Any other non-waived mobile data usage will be deducted from the local mobile data allowance.
The designated social mobile apps are provided by third-party suppliers. The content and settings of these social apps may change without notice. TravelKon is not responsible for any usage or any liability incurred.

Troubleshooting Guide

eSIM not working? Don’t stress! Follow this guide to get you up and running.

1. Disable VPN and any secondary SIM/eSIM lines (for dual SIM phones)
2. Connect to Wi-Fi and disable airplane mode before scanning the eSIM
3. Confirm mobile data is sourced from our eSIM (i.e. the correct eSIM profile is selected)
4. Turn data roaming on (Android: select all network)
5. Wait up to 10 minutes for activation to occur
6. APN: mobile.three.com.hk | Username: [blank]  Password: [blank] (Android: select manually)
7. Network operator should be set as automatic
8. Restart your phone and/or turn on and off airplane mode
9. Still not working? Chat with us live, we’re here to help!

We are not affiliated with the network provider. Data allowance may change without notice; check our website for updates.

List of eSIM Supported Handsets (not exhaustive)