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Frequently Asked Questions
General
Activation
Using Your eSIM and SIM Card
Calls & Texts
General
Why buy a Prepaid Travel SIM and eSIM?
An eSIM is a digital SIM card embedded in your device, making it easy to switch carriers or data plans without needing a physical SIM card.
To use an eSIM, ensure you check your device’s compatibility, find the right plan and simply scan the QR code that we sent to your email, and you’re ready to go!
It’s perfect for travellers, offering seamless and hassle-free connectivity wherever you go.
Say goodbye to the inconvenience of swapping SIM cards and enjoy the freedom of instant activation with an eSIM!
What is an eSIM and how do you use it?
An eSIM is a digital SIM card embedded in your device, making it easy to switch carriers or data plans without needing a physical SIM card.
To use an eSIM, ensure you check your device’s compatibility, find the right plan and simply scan the QR code that we sent to your email, and you’re ready to go!
It’s perfect for travellers, offering seamless and hassle-free connectivity wherever you go.
Say goodbye to the inconvenience of swapping SIM cards and enjoy the freedom of instant activation with an eSIM!
I do not have an eSIM compatible device, what are my options?
No worries if your device doesn’t support eSIM! You can still enjoy seamless travel connectivity with a physical travel SIM card.
Simply insert it into your phone, and you’re all set to explore new destinations.
Travel SIM cards offer the same great benefits, including local rates and flexible data plans, ensuring you stay connected wherever you go.
I am travelling to multiple countries, do I need to purchase one for each country?
That depends on your destinations!
Our travel eSIMs and SIM cards can cover multiple countries with the one SIM. Whether you’re exploring different regions or specific countries, check the coverage details for each SIM to find the perfect fit for your travel plans.
For instance, our Europe SIM typically covers all European Union countries, while our Asia SIM includes popular destinations like Japan, Korea, Indonesia (Bali), and Thailand. Whilst we also have a country specific SIM such as ‘Japan eSIM’ for Japan.
Enjoy seamless connectivity and local rates wherever your adventures take you!”
How early can I buy my eSIM or SIM Card?
You can purchase your eSIM or SIM card ahead of your travels. Our eSIMs typically have a 90-day validity period, however be sure to check the product page for more details.
You can keep your eSIM QR code safely in your email until you’re ready to use it, making it convenient to prepare for your trip in advance.
For physical SIM cards, check the expiry date listed on the product page.
Who should use Travel eSIMs?
Travel eSIMs are perfect for globetrotters looking for hassle-free connectivity across multiple countries.
Whether you’re a frequent or business traveler, digital nomad, or vacationer, eSIMs offer convenient activation and flexibility without the need for physical SIM cards.
Enjoy seamless connectivity and local rates wherever your adventures take you, making it easier than ever to stay connected while exploring the world.
How much data should I buy?
Choosing the right amount of data depends on your usage habits and travel plans. For casual browsing and social media updates, a smaller data plan may suffice. However, if you stream videos or use data-intensive apps, consider a larger plan to avoid running out. Our flexible data options cater to all needs, ensuring you stay connected without worries wherever you go.
Light Users: For those who primarily use messaging apps, occasional web browsing, and email checking, a data plan between 1GB to 10GB per month should suffice.
Average Users: If you frequently use social media, stream music, and occasionally watch videos, consider a data plan 10GB or more.
Heavy Users: For users who stream HD videos, play online games, and use data-intensive applications regularly, opt for a data plan of 20GB or more per month or our unlimited plan to ensure you have enough data without worrying about exceeding limits.
These recommendations can vary based on individual usage patterns, so it’s essential to assess your specific needs when choosing a data plan for your travel eSIM or SIM card.
I am not tech-savvy, is there someone that can help?
Absolutely! Our eSIMs come with clear instructions delivered via email, making activation straightforward even if you’re not tech-savvy.
If you need assistance, our live chat support offers instant responses to guide you through any questions or issues.
Plus, we offer a money-back guarantee if the SIM doesn’t work as expected, ensuring peace of mind for your travel connectivity needs.
What available support do you provide, are you available 24/7?
We have an industry-leading, lightning-fast HUMAN 🙋♂️ 🙋♂️ live chat customer support via WhatsApp and Messenger (as well as email for those who prefer it).
Need assistance? We got you covered, with responses within minutes, especially for troubleshooting queries – a game-changer when you’re overseas and in need of urgent help!
We are available almost 24/7! between 6:30AM – 23:59PM GMT+8 – we are working towards a 24/7 round the clock support
What is TravelKon Rewards?
TravelKon Rewards program, designed to help you save even more on your travel connectivity. Here’s how you can start earning and using your rewards points:
💳 Earn Points: Earn 1 point for every A$1 spent storewide. 🎟️ Redeem Points: For every 100 points, you’ll receive $10 off your next order. 👯 Refer a Friend: Share the love! Earn 50 bonus points when your friend makes a purchase over $50 using your referral code.
To learn more about TravelKon Rewards, visit our Rewards Page (https://www.travelkon.com.au/rewards/).
Activation
How do I know if my device is eSIM compatible?
To check if your device supports eSIM, look for “Add eSIM” settings in your device’s settings menu or look for an “EID number by dialling *#06#.
Many newer smartphones and tablets from major brands like Apple, Google, Samsung, and others support eSIM technology, offering convenient connectivity without a physical SIM card.
You can determine if your device is unlocked by inserting a SIM card or adding an eSIM from a different carrier.
If your device successfully connects to the new carrier’s network and functions normally, it is likely to be unlocked.
Alternatively, you can contact your current carrier or check your device’s settings to confirm its unlock status.
If you have unlocked device you are ready to use our travel eSIMs or SIM cards.
Can I Install and set up the eSIM before my depature?
Yes, you can install and set up your eSIM before your departure. Make sure you read the instructions and the details on the product page.
Our eSIMs come with clear instructions that are easy to follow via email. If you see a new “eSIM profile” in your device settings then it is installed correctly.
This allows you to activate your eSIM in advance and be ready to use it as soon as you arrive at your destination, ensuring seamless connectivity from the moment you land.
Upon arrival simply turn data roaming on and ensure the mobile data is sourced from our eSIM!
When does my eSIM “plan” start?
Your eSIM plan “typically” starts when you connect to the local network for the first time in the destination country – (note: exclude some product, always check the product page)
This means you can conviniently “add your eSIM” prior to your departure so you can get connected as soon as you land!
Please always check each product page details as some eSIMs plan “will start” as soon as you add the eSIM.
Can I turn on both eSIM and/or physical SIM at the same time?
Yes, many smartphones and devices with dual SIM capabilities allow you to use both an eSIM and a physical SIM simultaneously.
This dual SIM functionality lets you manage multiple phone numbers or plans on a single device, providing flexibility while traveling or managing personal and work communications.
How do I add the eSIM into my device?
Adding an eSIM to your device is simple.
First, ensure your device supports eSIM technology.
Then, follow the instructions in our email. This involves scanning a QR code or entering an activation code.
Please check out our eSIM guides here for more details.
If you encounter any issues, our live chat support is available to assist you in real-time.
When should I install and activate my eSIM?
It’s best to install and activate your eSIM just before your departure or upon arrival at your destination (note Wi-Fi is required).
This allows you to ensure connectivity is ready when you need it most.
With TravelKon, our eSIMs offer flexibility, allowing you to activate them at your convenience and start enjoying seamless connectivity immediately.
Can I install multiple eSIM to my device?
Yes, depending on your device’s capabilities, you can install and use multiple eSIM profiles simultaneously.
This feature is beneficial for travellers who frequently visit different countries or need separate data plans.
Check your device’s specifications and settings to manage multiple eSIM profiles efficiently.
For dual SIM phones, this means you can have both your home country SIM and our SIM on at the same time allowing you the receive calls and text on your home number overseas (roaming charges may apply) whilst using our SIM for the data.
Using Your eSIM and SIM Card
How do I know if my device is eSIM compatible?
Yes, most of our Travel SIM cards and eSIMs support hotspot and tethering capabilities, allowing you to share your data connection with other devices like laptops or tablets.
Note some plans will limit hotspot speed such as our T-Mobile, AT&T and Verizon plan – refer to product page for more details
Stay connected effortlessly and share your connectivity with ease wherever your travels take you.
How do I check my data usage?
You can check your data usage by accessing the settings on your device under “Cellular” or “Mobile Data.”
Apple device: Settings > Mobile > Current Period Roaming Android device: Settings > Connections > Data Usage > Billing Cyle and Data Warning
You can also check via travelkon.com.au/datausage for supported SIMs only or some local SIMs may also have method to check the data usage (refer to product page)
If I run out of data, can I top up?
For eSIM there is currently no top-up feature, if you need more data simply purchase another eSIM that suits your needs.
For physical SIM depending on which product top-up may be availanle, contact us for more details.
What if my trip is longer than 30 days?
No worries! Our eSIM and Travel SIM cards are designed to accommodate longer trips – we have plans that goes up to 365 days!
Simply check the validity period specified on the product page for your chosen SIM.
However, most of our plan are “30 days”, if your trip extends beyond the available period, you can simply purchase multiple SIMs to ensure continuous connectivity throughout your travel period.
During your trip if you need more data or additional days you can also simply purchase additional eSIMs via our website for instant delivery to your email!
What network do you use overseas?
We partner with leading network providers overseas to ensure reliable coverage and high-quality service for our Travel SIM cards and eSIMs.
Each product page specifies the network(s) available in your destination country.
Our SIMs can often connect to multiple local network providers providing flexibility to switch carriers and ensuring you get the best connection possible.
What kind of speed will I get?
Speeds can vary depending on your location, network coverage, and network conditions. Our Travel SIM cards and eSIMs offer 4G and 5G speeds.
Check the product details for specific speed specifications in your destination.
My Travel SIM or eSIM does not work, help!
If your Travel SIM or eSIM is not working as expected, don’t worry.
Contact our dedicated customer support team via live chat or email for immediate assistance.
We’re here to troubleshoot any issues and ensure you have a seamless connectivity experience throughout your travels.
Most of our eSIMs or SIM Cards are Data-Only, this means it does not have phone number and will not be able to make or receive calls & text
However our “local” Travel SIM cards and eSIMs may include both calls and text messaging, this includes Europe, USA, Thailand, Indonesia, Vietnam & Hong Kong SIMs
Most travellers won’t need calls & text with the various apps available which uses data for free (such as WhatsApp, Messenger, Skype, Viber & WeChat)
Can I use my existing WhatsApp number?
You can use your existing WhatsApp number with our Travel SIM cards and eSIMs.
You do not need to do anything, simply connect to the internet using our data services.
This allows you to stay in touch with your contacts using WhatsApp messaging and calls while enjoying seamless connectivity abroad.
How can I call locally whilst overseas?
If the eSIM or the SIM Card plan include local calls, simply dial the local number. Note some businesses also have WhatsApp numbes (free to call!)
If you are in Europe you will need to dial the country code before the number.
Note local calls usually only include standard landline and mobile phone numbers.
If the SIM plan does not include local calls use VoIP services such as Skype and Viber, you would need to purchase some credits which you can use to call locally with competitive rates using data from our SIM.
Can I keep my home number to make/receive calls & text whilst overseas?
Yes, you can keep your home number active and receive calls and text messages while overseas (note roaming charges may apply).
Although receiving text from your home country is usually free, which is useful for one-time-passwords – check with your carriers
Some carriers such as Telstra and Boost (Australia) allow Wi-Fi calling for free whilst overseas
How can I call and text my friends and family back home?
We recommend you to utilise apps such as WhatsApp, FaceTime, iMessages and others social apps to get in touch with your friends and family as these are free with an internet connection.
How do I make an international calls whilst overseas?
We recommend VoIP services such as Skype and Viber which are a cost effective. You will need to purchase some credits and have an internet connection with our SIMs.
