Guides

Do not worry we are here to help! You should first check out our guide here, this usually resolve 99% of the issues.

If the problem still persists please get in touch with our friendly customer service support (Facebook Messenger or on WhatsApp) and we can help you get connected.

Note: for our money back guarantee policy to apply you MUST contact us to troubleshoot the issue or we will not be able to provide you with a refund.

All of our SIMs come in 3 sizes – Standard, Micro and Nano. You can just pop the size you need and insert it your device. 

Most of our SIMs do not come with phone numbers as the SIMs are data-only therefore calls & texts to Australia will not work. Our USA T-Mobile/Verizon/AT&T, Europe GiffGaff/Vodafone/Movistar/Orange comes with a local phone number and may have local calls included – check their individual product page for more details. 

We suggest making your calls and texts for free via the Internet!  It’s much cheaper than using mobile network rates, and will work via any data or WiFi connection – all you need is to download and install the right apps on your phone 

Here are our top recommendations: 

 WhatsApp 

• Download and sign up using your Australian phone number (so please do it before you fly) 
• Free calls, texts, photos and videos with anyone else who has the app
• Can’t call non-users or landlines/mobiles 
• We highly suggest downloading this app as our support team also uses WhatsApp!
  

Facebook Messenger 

• Works from your Facebook account 
• Free calls, texts, photos, videos with anyone else who is “friends” with you  
• Can’t call non-users or landlines/mobiles 
• We highly suggest downloading this app as our support team also uses Facebook Messenger! 

 Facetime & iMessage 

• Specific to Apple users  
• iMessages to other Apple users (blue coloured bubbles) 
• Free calls, texts, photos, videos with other Apple users 
• Can’t call Android users or landlines 
• FaceTime is already installed on every iOS device and is super convenient for making calls. All you need to do is start a new FaceTime and choose audio or video 

 Viber 

• Download and sign up using your Australian phone number (so please do it before you fly) 
• Free calls, texts, photos and videos with anyone else who has the app 
• Can call landlines and non-users, for a fee (super cheap rates plus there is a 1 week free trial!)
  
• Find out about Viber here 

Skype 

• Download and sign up using your email address 
• Free calls, texts, photos and videos with anyone else who has the app
• Can call landlines and non-users, for a fee – you can buy Skype call credits 
  

Rebtel 

• Download and sign up using your Australian phone number (so please do it before you fly) 
• Free calls to the USA (unlimited)
• Can call landlines and mobile phones for a fee (super cheap rates plus there is a 1 week free trial!)
  
• Find out about Rebtel here

Most of our SIMs such as all our ASIA (physical) SIM cards activates when you insert the SIM Cards.

eSIM products from 3HK and Japan (Docomo IIJ) will activate as soon as you scan the eSIM QR code. Please refrain from installing the eSIM if you do not want the plan to start.

For any other eSIM products, you can scan the eSIM QR code while in Australia without “starting” the plan (please DO NOT turn on data roaming). The eSIM will “start” the plan only when it connects to a supported network operator. Please kindly turn off the eSIM once you have installed it to your phone.

For SIMs that requires activation such as USA T-Mobile/Verizon/AT&T, Europe GiffGaff/Movistar/Vodafone SIMs we will activate these in accordance with our activation procedure. Kindly refer to the product page to see the activation period. 

You can find more specific activation information in the product specific pages on our website! 

If you purchased a SIM that requires activation from us, the SIM will be activated on the date that is nominated at check out. If you are unsure or do not remember give us a message or email and we can have a look for you. 

If you need it changed please message us at least 5 days prior to your nominated date.  

For physical SIM cards, we recommend inserting the SIM into your device upon arrival at your destination. Please note that inserting the SIM while in Australia may trigger the activation period.

For eSIMs, you can scan the QR code while in Australia without “starting” the plan. The eSIM will “start” the plan only when it connects to a supported network operator.” Note this does not apply to eSIM provided by 3HK and Japan (Docomo IIJ), these eSIM will start as soon as you scan the eSIM.

Nope! Even if you turn on data roaming all our SIMs are prepaid therefore there will be no extra charges. We are here to help you save on your roaming fees! You get exactly what you paid for and never worry on paying expensive roaming fees. 

Please head to travelkon.com.au/datausage, please note if the data usage checker is not working this means the SIM/eSIM you are using is not supported. In this case please kindly use your mobile phone settings to track your data usage.

For local SIM cards such as USA T-Mobile/Verizon/AT&T, Europe GiffGaff/Movistar/Vodafone/Orange, you can check on how to check your data usage by visiting the individual product page for more details. 

Apple 

Settings > Mobile > Scroll to find Current Period Roaming 

Android 

Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown.

The default 2GB data warning is NOT the data quota this is just the Android Settings which you can change.

Note: It may appear different on other Android devices. Please look around in your network settings for similar menu! If you cannot find it do a quick Google search and it should pop up! 

Most of our SIM cards will require data roaming to be turned on, do not worry there will be no hidden charges! The SIM will not work if you do not turn data roaming on. If you have a dual SIM pones make sure you select our SIM card! 

Turning on data roaming is super simple! Here’s how you can do it: 

Apple 

Settings > Mobile > Mobile Data Options > Turn on Data Roaming 

Android 

Settings > Connections > Mobile Networks > Turn on Data Roaming (all networks)

Note: It may appear different on other Android devices. Please look around in your network settings for similar menu! If you cannot find it do a quick Google search and it should pop up! 

If you purchased our ASIA Explorer card, the SIM will seamlessly work in all listed countries. As you travel from one country to another, the SIM will automatically switch to the appropriate network operator. However, if you encounter any issues, please ensure that the correct network operator is selected. In some cases, the SIM may have chosen the wrong operator

See the list of network operator in table below.

Please contact us, we will review your case and if we do allow the return we do charge a 10% restocking fee.

For eSIM purchases, depending on the product we may be able to provide a full refund provided it has not been activated.

For local SIMs such as T-Mobile, Europe Movistar/GiffGaff/Three/Vodafone you can recharge by signing up or downloading the respective carrier apps – unfortunately we would not be able to help, we recommend you to buy more than 1 SIM if you are travelling more than the duration of the SIM plan.

For all other roaming SIM we will not be able to recharge, if your phone support eSIM we recommend purchasing the eSIM (instant delivery).

Movistar and Vodafone Europe SIMs are manually activated by us, if there is no signal this probably means it is not activated yet, please get in touch with us to check.

Once it is activated you should receive a welcome text messages (in Spanish) that the SIM is activated.

Make sure that you have changed your APN settings to match the following:

Movistar:

For iOS devices
APN: telefonica.es
User name: telefonica
Password: telefonica

For Android devices
Name: Movistar ES
APN: telefonica.es
User name: telefonica
Password: telefonica
Authentication type: PAP 

Vodafone:

For iOS devices 
APN: airtelwap.es 
User name: wap@wap
Password: wap125

For Android devices 
Name: Vodafone ES
APN: telefonica.es 
User name: wap@wap
Password: wap125

If you have a dual SIM phone, you can use our SIM or eSIM at the same time, simply turn on your Australian SIM to receive text messages. Please note that using data roaming, sending text, making and receiving calls will incur charges. As long as you turn OFF data roaming on your Australian SIM you won’t incur any charges. Please check with your operator for more details.